CANCELLATION POLICY AND RETURN INFORMATION

Cancellation Policy Code LEG-POL-01-001_v01 - Rev. 06/2026

Pursuant to Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 21/2014

We want every Customer to be fully satisfied with their purchase on scarpe-da-ballo.com. If for any reason you are not satisfied with your order, you have the right to cancel the purchase contract without any penalty, according to the rules and conditions described below.

1. LEGAL RIGHT OF WITHDRAWAL (CANCELLATION)

The Consumer Customer has the right to withdraw from the purchase contract, without having to provide any reason, within the mandatory period of 14 (fourteen) days starting from the day on which the Customer (or a third party designated by them, other than the carrier) acquires physical possession of the goods.

To exercise the right of withdrawal, the Customer is required to inform NICOLE DI STAMBAZZI ISABELLA by sending an explicit declaration of their intent (for example, via the return form available on the Site, a standard email, or a PEC) to the following contact details:

• Support email: nicole@scarpedaballo-nicole.it

• PEC: nicole94@cert.cna.it

For the withdrawal period to be respected, it is sufficient that the communication regarding the exercise of the right is sent before the 14-day period expires.

2. EXCLUSION OF THE RIGHT OF WITHDRAWAL (CUSTOM OR BESPOKE PRODUCTS)

Pursuant to Article 59, letter c) of the Consumer Code, the right of withdrawal, return, or refund is entirely and explicitly excluded for the supply of goods made to measure or clearly personalized.

This legal exclusion includes all Nicole Rimini footwear marked, chosen, or configured by the Customer with artisanal modifications compared to the standard models in the catalog (such as, by way of example but not limited to: specific, non-standard combinations of leathers, colors, heel heights or shapes, width or fit variants, or structural modifications made based on anatomical measurements provided by the Customer). Such footwear, being produced exclusively and as a unique item upon the Customer's order, cannot subsequently be resold to third parties and therefore is not subject to withdrawal, return, size exchange, or refund.

Acceptance of this exclusion is explicitly confirmed by the Customer and recorded in the IT systems (with Timestamp and IP Address) before adding the personalized product to the cart.

3. PRODUCT INTEGRITY PROTECTION SYSTEMS

To ensure the highest hygiene, originality, and value of our artisanal footwear, every product shipped from the Nicole Rimini workshop is protected by two specific anti-use security devices:

1. Anti-Use Seal Tag (Single-use): A conspicuous tag permanently anchored to a structural point of the shoe (e.g., strap or rear loop) by a self-locking plastic cable tie that cannot be reopened without being cut or severed.

2. Transparent Protective Film on the Sole: A special adhesive film applied directly to the leather or buffalo sole to preserve it from scratches, dirt, and abrasions during indoor fittings.

The Customer is authorized to wear the shoe within their own home solely for the purpose of checking the correct size and fit, performing the fitting exclusively on a soft surface or a clean rug.

4. CONDITIONS FOR RETURN ACCEPTANCE AND VALUE DEDUCTION

Pursuant to Article 57, paragraph 2 of the Consumer Code, the consumer is liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The product must be returned in conditions of total integrity, as good as new, inside its original box (which must also be intact and protected by additional external packaging). The return will be refused or will be subject to a value deduction (from 80% up to 100% of the amount paid) if, at the time of arrival at the warehouse and following technical inspection, one of the following scenarios is verified:

• The plastic cable tie of the Anti-Use Seal Tag is cut, removed, tampered with, reattached, or knotted.

• The transparent protective film on the sole has been removed, reapplied, or shows traces of dust and dirt underneath.

• The sole or heel shows obvious signs of wear, scratches, abrasions, or dirt resulting from use on unprotected or household floors.

• The upper or the structure of the shoe shows deep creases from prolonged walking, sagging, or aesthetic and olfactory alterations (presence of persistent odors such as sweat, perfumes, or smoke).

In the event that the product is no longer resalable to third parties as new due to the alterations described above, the return will not be refunded and the product will be made available to the Customer for collection at their own expense.

📦 Multiple Returns and Outlet Section

• Multiple Returns on the same order (Bracket Buying): In case of serial purchases of several variants or sizes of the same model within the same order (in order to try the fit), the facilitated return service is applicable to one item only. For subsequent products returned within the same order, shipping and warehouse handling costs are entirely and exclusively borne by the customer.

• Sale or Outlet Products: The right of withdrawal also applies to goods purchased on sale or under promotion. In case of withdrawal on a sale item, the customer can choose between a standard monetary refund of the amount paid or, alternatively, the issuance of a coupon code (voucher) valid on the store with an extra 10% bonus on the value of the return.

5. OPERATIONAL RETURN PROCEDURE (RMA)

To ship a return, the Customer must strictly follow the computerized prior authorization procedure (RMA) active on the Site:

1. Access the "Return Request" section or use the dedicated contact form on the Site (Shopify Forms).

2. Fill in the required fields attaching 2 to 3 clear, close-up photographs of the current state of the product, specifically framing the clean sole, the integrity of the single-use seal, and the upper.

3. Customer support will verify the received images and, in the event of a preliminary positive outcome, will send the Return Merchandise Authorization (RMA) Code and logistical instructions via email. No package sent without prior authorization will be accepted by the warehouse.

Once approval is received, the Customer has a further 14 days to physically hand over the package to the courier, choosing between two methods:

• Autonomous Shipping: Ship the package at their own expense using a trackable courier or postal service of their choice.

• Facilitated InPost return service: Request a pre-paid InPost return label from the Seller at a fixed cost of € 9.90. By choosing this option, the cost of the service does not need to be paid in advance, but will be directly withheld and deducted from the final refund amount.

⚠️ Information Note - Video Unboxing Protocol: Please be advised that every package returning to our warehouse is subjected to an internal Video Unboxing protocol (continuous video recording without cuts from the opening of the courier's external seal until the inspection of the footwear). This recording constitutes indisputable legal proof of the original state of the returned good in the event of commercial disputes or bank chargeback claims.

6. SHIPPING COST AND REFUND REGIME

The allocation of shipping costs varies depending on the reason for the return, in strict compliance with the law:

A) In case of Withdrawal for Change of Mind (Standard Models)

• Outgoing Shipping (Workshop -> Customer): Nicole Rimini will refund the Customer the total amount of the products purchased, including initial shipping costs (standard rate). However, if the Customer expressly chose a type of delivery at checkout other than the least expensive standard shipping offered on the Site (e.g., optional Express Shipping), the Seller is not required to refund the additional costs resulting from that choice.

• Return Shipping (Customer -> Workshop): Shipping costs for the return of the goods are entirely borne by the Customer. The Customer is responsible for the proper safekeeping and transport of the good until physical delivery at the Seller's premises.

B) In case of Defective Product or Seller Error (Lack of Conformity)

• Should the product have a real pre-existing manufacturing defect or if there was an error in sending the model or size by the workshop, all shipping costs (both outgoing and return) are entirely borne by Nicole Rimini. The Seller will provide a pre-paid shipping label or arrange a courier pickup at their own expense.

7. REFUND TIMELINES AND METHODS

Following receipt of the package at the warehouse and successful completion of quality checks via video inspection, Nicole Rimini will proceed with the monetary refund within 14 (fourteen) days.

The refund will be made using the same payment method used by the Customer for the initial transaction (Credit Card, PayPal, etc.), in accordance with Article 56 of the Consumer Code.

• Incentivized Gift Card Option: On a purely voluntary and optional basis, the Customer may choose, as an alternative to the standard monetary refund, the issuance of a Gift Card (Voucher) usable on the Site without expiry, whose nominal value will be increased by a promotional bonus of +10% on the value of the returned product as a commercial incentive. The choice between cash refund or gift card belongs solely and exclusively to the Customer.

• Purchases made via Gift Card: If the returned product was purchased entirely or partially using a Gift Card as a payment method, the refund cannot be issued in cash or via re-credit to bank circuits. The amount corresponding to the value of the returned product will be reloaded and reactivated directly onto the original Gift Card code. In the case of a mixed payment (partially with a Gift Card and partially with a credit card or other system), the portion paid with the card will be credited back to the initial method, while the portion covered by the gift card will return to the gift card code.