FAQ FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Nessun risultato trovato.
varies by model
times: approximately 20 days
colors and materials
to measure for you
as the person wearing it
your shipment at any time
for returns and exchanges
delivery
FAQ
Frequently Asked Questions
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You can purchase directly from our website by choosing the model, size, and any customizations, adding the product to your cart, and completing the payment.
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Yes, it is only possible if the order has not yet entered production. We recommend that you contact us as soon as possible.
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On our website, you will find a complete guide on how to measure your foot correctly. If you have any doubts, you can contact us and we will help you with your choice.
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Our shoes have a regular Italian fit. However, it may vary slightly depending on the style and material.
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Yes, you can choose from different materials, colors, heel heights, and soles to create the shoe that best suits your needs.
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As they are made to order, they cannot be exchanged. We therefore recommend that you carefully check all the choices you have entered. If you have any doubts, you can contact us before placing your order and we will help you with your selection.
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Shoes not available in stock are made to order and require approximately 10-15 working days, in addition to shipping times.
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Yes, we ship within Italy and abroad.
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We accept payments via credit card, PayPal, and Satispay.
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Yes, for non-personalized products, it is possible to make a return or exchange according to the conditions indicated on the site.
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It depends on the sole: the buffalo leather sole is recommended for indoor use, while the rubber sole is also suitable for outdoors.
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We recommend cleaning the buffalo leather sole regularly with the appropriate brush and storing the shoes in a dry place.
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Yes, as they are made with natural and flexible materials, they tend to adapt to the foot during use.
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Wear and tear also depends on posture and the way you walk or dance. Being flexible shoes, they tend to follow the movement of the foot.
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Contact us on WhatsApp at +39 331 254 4303 or write to nicole@scarpedaballo-nicole.it
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The invoice is sent via email at the same time as the order confirmation.
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Yes, during checkout you will find the field to enter your billing information (VAT number or Tax Code).
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Check your spam or junk folder. If you don't find anything, contact us with your email address and we will look into it together.
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Try clearing your browser cache or opening the site in an incognito window. If the problem persists, please contact us.
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Click "Unsubscribe" at the bottom of any email we have sent you.
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Enter your email in the dedicated field at the bottom of the page and click "Subscribe". You will receive exclusive offers and updates.
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Yes, contact us and we will proceed with the deletion of your account and personal data.
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Your data is processed in compliance with the GDPR. You can consult our Privacy Policy for full details.
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Yes, the site uses SSL encryption and payments are handled by certified providers. Your data is never stored on our server.
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Check that the code is written correctly, has not expired, and applies to the products in your cart. If you encounter any problems, please contact us.
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Yes, you can change the quantities or remove products in your cart at any time before completing your order.
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At checkout, you will find the "Discount code" field where you can enter it before completing your payment.
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Yes, you can add products to your wishlist if you are registered, or leave them in your cart — they are saved automatically.
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Select the model, size, and desired options, then click "Add to cart".
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Yes, the site is optimized for all devices: smartphones, tablets, and desktops.
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On the collection pages, you will find sidebar filters to refine your search by size, color, material, and other features.
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Use the search bar at the top of the page: you can search by name, model, color, or feature.
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Log in to your account and go to the "Account settings" section to update your name, email address, or password.
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Click on "Log in" and then on "Forgot password". You will receive an email with the link to reset it.
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No, you can also purchase as a guest without creating an account. Registration is recommended to track your orders and speed up future purchases.
to help you make the best choice.
available finishes, textures and shades
choose the heel
available finishes, textures and shades
for wide or narrow feet
while dancing
a shoe designed for your style.
shoes
for shoe longevity
Mary 166
Another story
Storia di Learco
Place of creation
